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FAQ’S

Where do I collect my We Love Ayia Napa Package tickets from?

If you have brought our We Love Ayia Napa package, you will be able to exchange your E-ticket in resort for physical tickets. E-tickets can be exchanged daily at Reggae Reggae Lounge (situated in Pambos Napa Rocks Hotel) with one of our We Love Napa rep’s between 10pm – Midnight.

 If you have just brought individual events NOT packages, you can just take your E-ticket straight to the event you have brought tickets for. There is no need to exchange these for physical tickets. This exchange process is for Package holders only.

My Holiday is effected by Covid-19?​

We Recognise how much COVID-19 has affected everyone in these uncertain times so we have set out a policy that all of our customers will be able to amend their event tickets free of charge to any time during our running schedule for #Summer and #summer2021 anyone who is unable to travel due to coronavirus will receive a full refund. 

I’m away for two weeks, do I have to do all the events in one week?

When collecting your We Love Napa Package in resort, you will be able select which week of your holiday you want to do each event. Although you can spread the events across more than a week, you can only attend each event once. Our reps will be more than happy to help.

Is it cheaper to get the We Love Ayia Napa Package than buying the event individually?

The We Love Ayia Napa packages have been designed to give you the most out of your holiday in the most affordable way. All of our events are exclusive to We Love Napa, therefore you won’t find these events in any other online package. The total price of each package works out to be considerably less than buying the events individually.  Our Ultimate Party package includes 13 events as well as a 7 Day after party pass into Aqua Club. 

If I buy the package, can I upgrade to VIP still?

Yes! If you buy the package and give us an email at info@thewelovegroup.co.uk, we can arrange VIP upgrades for you for the events you want a VIP package at.

Who is playing on this year’s events?

Full Line Up’s haven’t been announced yet. We will be announcing acts every week leading up to the summer 2020 from April onwards.

If your question hasn’t been answered email us now at info@thewelovegroup.co.uk